[Sep 06, 2026] Fully Updated Free Actual Oracle 1Z0-1064-26 Exam Questions
Free 1Z0-1064-26 Questions for Oracle 1Z0-1064-26 Exam [Sep-2026]
NEW QUESTION # 22
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the "delete activities" role from all the users who have this role.
- B. Remove the "delete activities" button from all pages used by the users who have this access.
- C. Remove the "delete activities" privilege from all the roles for users who have this access.
- D. Remove the users of the roles who have the "delete activities" access.
Answer: D
NEW QUESTION # 23
Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?
- A. It enables anonymous users to search the DCS knowledge base.
- B. It is configured exclusively via the Engagement Cloud Security Console.
- C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
- D. It does not require matching passwords between Engagement Cloud and DCS.
Answer: A,B
NEW QUESTION # 24
When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
- A. 2,4,3,1
- B. 1,3,2,4
- C. 1,2,3,4
- D. 3,2,4,1
Answer: C
NEW QUESTION # 25
Which two are required to publish a completed Digital Customer Service (DCS) application?
- A. moving the application to Staging and subsequently to Production status
- B. a single "publish" action to complete the task
- C. nothing (DCS applications are always available to all users.)
- D. system administrator approval
Answer: A,C
NEW QUESTION # 26
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. In the Work Assignments section, modify the default value in the Capacity field to a new value.
- B. Select the Manage Capacities task.
- C. Modify the default values in the Capacity fields for the channels.
- D. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
Answer: C,D
NEW QUESTION # 27
Identify the sequence of steps you must follow to disable the Service Communication channels.
- A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
- B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
- C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
- D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
- E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
Answer: E
NEW QUESTION # 28
Which option describes the automated page presentation for incoming calls?
- A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
- B. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
- C. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
- D. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
Answer: D
NEW QUESTION # 29
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Text
- B. Other SmartText entries
- C. Variables
- D. Tables
- E. URLs
- F. Images
Answer: A,B,C,D
NEW QUESTION # 30
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?
- A. The User Group selected for authoring articles has been set to 'External".
- B. Users have not been given the "Knowledge Analyst" role.
- C. The Base Locale for the articles has not been enabled in the correct language.
- D. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
Answer: B
NEW QUESTION # 31
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold
- A. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
- B. Resolution is due on Saturday, 2 PM EST.
- C. First Response is due on Friday, 12 noon EST.
- D. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
Answer: A,C
NEW QUESTION # 32
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?
- A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
- B. Choose all optional result columns.
- C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
- D. Do not choose any optional criteria columns.
Answer: A,C,D
NEW QUESTION # 33
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
- A. In Advanced Search, select Action > Update.
- B. Click the Show Advanced Search icon.
- C. In Advanced Search, Add Channel Type = Web.
- D. In Advanced Search, confirm Record Set = Assigned to Me.
- E. Change the section identified with Status = New
- F. In Advanced Search, save and select the "Set as Default" box.
Answer: B,C,D,E,F
NEW QUESTION # 34
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. The scheduled process has not been set up.
- B. The Starts When criteria of the milestones is not True.
- C. No default coverages are set up.
- D. Entitlement rules are not valid for the service request.
Answer: A,B,C
NEW QUESTION # 35
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
- B. The batch job for recommendations has not been executed.
- C. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- D. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- E. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
Answer: D
NEW QUESTION # 36
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
- C. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
- D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
Answer: D
NEW QUESTION # 37
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Configure the self-registrations to restrict registration to only existing Contacts.
- B. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
- C. Disable the anonymous access option in your DCS application.
- D. Configure your self-registrations so that they are automatically approved.
Answer: A,C,D
NEW QUESTION # 38
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
- C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
Answer: B
NEW QUESTION # 39
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
- A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
- B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
- C. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
- D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
- E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
- F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
Answer: B
NEW QUESTION # 40
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. for a specific SR status
- C. globally, to all service requests that do not have any other coverage
- D. for a specific period of time
- E. for a specific SR category
Answer: C,D,E
NEW QUESTION # 41
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- B. Modify the Profile Value and save.
- C. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
- D. Lock the Profile Option for editing.
- E. Select View > Detach.
- F. Unlock and publish the new selected profile value.
Answer: A,B,F
NEW QUESTION # 42
Which three types of data are included in the interaction associated with a normal call flow?
- A. Contact name
- B. Service Request create date
- C. Agent name
- D. Start time of the call
- E. Channel
Answer: A,B,C
NEW QUESTION # 43
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.
- A. You can download large volumes of SR data from the Analytics interface.
- B. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
- C. You must retrieve large volumes of data through a REST API endpoint.
- D. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
Answer: A,B
NEW QUESTION # 44
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
- A. Chat with an Agent about a Service Request.
- B. View and edit attachments to a Service Request.
- C. Delete a Service Request.
- D. Add a message to a Service Request.
- E. Create a Service Request.
Answer: A,B,C,E
NEW QUESTION # 45
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Start/Stop
- B. Interval
- C. Available
- D. Duration
- E. Time Period
Answer: D
NEW QUESTION # 46
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?
- A. requires less work and effort
- B. allows the display of a product hierarchy specifically for service purposes
- C. allows you to use the same product hierarchy as sales
- D. allows use of a simpler hierarchy
Answer: A,C
NEW QUESTION # 47
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