Exam Name: Salesforce Certified B2B Solution Architect
Certification Provider: Salesforce
Corresponding Certification: Architect Exams
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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud | 10% | - Service process design - Case management and automation |
| Topic 2: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Topic 3: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Topic 4: Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Topic 5: Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Topic 6: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 7: Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Topic 8: Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Topic 9: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
| Topic 10: Data Management | 5% | - Data quality and governance - Data modeling and architecture |
| Topic 11: Integration | 5% | - API management and data integration - MuleSoft integration patterns |
Salesforce Certified B2B Solution Architect Sample Questions:
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?
- A. Ensure each team has a Salesforce champion that can provide one-on-one training.
- B. Place all training materials on the home page so users can find them easily.
- C. Break down training materials into quick reference guides for job-specific functions.
- D. Record hour-long pieces of training for each job role so users can review on their own time.
Correct Answer: C 🗳️
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At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?
- A. Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.
- B. Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
- C. Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
- D. Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
Correct Answer: D 🗳️
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Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers
- A. Migrate archived data to Heroku and active and semi-active data to Salesforce.
- B. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
- C. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
- D. Migrate all complaint records m the Case object to provide a 360-degree customer view.
- E. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
Correct Answer: A,B,E 🗳️
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Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.
Which technical consideration should a Solution Architect make when designing collaborative forecasting?
- A. If the sales user has many territories assigned to them, it can impact the performance of the forecast.
- B. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
- C. Forecast category names can be customized by submitting a Salesforce Support case.
- D. Important details should be tracked at the opportunity line level.
Correct Answer: A 🗳️
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Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third- party contractors easier access to the data they need and to provide its customers a way to self-service.
UC has expressedinterest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?
- A. Salesforce Scheduler
- B. Appointment-Assistant Self Service Scheduling
- C. Standard Salesforce Asset Calendar
- D. Lightning Web Components Calendar Module
Correct Answer: B 🗳️
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