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Salesforce Arch-301 Exam Syllabus Topics:

Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spareparts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needscustomers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?

A) B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud
B) B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft
C) B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku
D) B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect

2. Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

A) Sort the order product records by account and order before the Bulk API load.
B) Change the Bulk API call to use Bulk API 2.0.
C) Use the import wizard instead of Bulk API.
D) Add a retry process for the records rejected by this error.

3. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers

A) What do we need to invest in order to build the channel and where does that investment come from?
B) Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
C) Do partners need to do complex configurations or create their special pricing?
D) Does the direct Sales team co-sell with partners or sell to partners in this new channel model?

4. Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi- cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers

A) Offload the number of cases received via Web2Case by using Email2Case.
B) Plan and conduct User Adoption Trainings for resellers on how to use the site.
C) Implement Case Deflection.
D) Disable anonymous users on the site.

5. Universal Containers (UC) has a multi-cloud implementation in place covering Service Cloud and Experience Cloud. As part of UC's support process, service agents often need to search across an external ERP that hosts the order information of its customers. They would like to see their ERP data in Salesforce but IT is weary of duplicating data across systems.
Which integration mechanism should achieve this with standard capabilities?

A) SOAP API
B) Bulk Rest API
C) Change Data Capture
D) Salesforce Connect

Solutions: