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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. You are designing a credit transaction case type and have the following requirement:
Transaction disputes must be resolved within 3 days.
To meet this requirement you need to set the____________in the service level to 3 days.

A) urgency
B) goal
C) deadline
D) passed deadline

2. You are developing a case type to process visa applications. As part of the process, applicants need to schedule an interview with the console. A child case is created for the interview process and assessment. Following the interview, it typically takes 48 hours for the to reach a decision. For the visa case to proceed to applicant notification, the interview case needs to be resolved .
How do you configure a case to achieve the required behavior?

A) Add a Create step creates the interview child case, Following the step, add a Wait step that pauses the parent case unit 48 have elapsed.
B) Add a Create step creates the interview child case, There is no need to add a wait step.
C) Add a Create step creates the interview child case. Following the step, add a Wait step that pauses the parent case unit the interview case reaches a status of Resolved and after 48 hours have elapsed.
D) Add a Create step creates the interview child case. Following the step, add a Wait step that pauses the parent case unit the interview case status of Resolved.

3. A customer refund case type requires that an auditor receives an email notification if the refund is greater than twice the price of the item.
Which recipient role do you select to configure this requirement?

A) Configure the email to go to an owner.
B) Configure the email to go to a customer.
C) Configure the email to go to an interested person.
D) Configure the email to go to a work queue.

4. Which two requirements demonstrate the need to configure correspondence? (Choose Two)

A) Assign a new insurance claim to a case worker to process.
B) Phone a customer for additional information about the caw.
C) Text the customer with status changes in an insurance claim.
D) Fax a new insurance claim to the auto repair shop.

5. You are developing a case type that processes scholarship applications. Scholarship applications advance based on the standardized test scores of the applicants. A decision shape directs the process flow. You want to test whether the process flows correctly, but you have not fully configured the user interface so that applicants can enter their standardized test scores .
How do you test that the process flows correctly based on the decision?

A) Use the Run Rule window to create a unit test to evaluate the flow rule.
B) Use a declare expression to set a value for the standardized test score field.
C) Use the Clipboard tool to set a value for the standardized test score field.
D) Use Live Ul to see how the case processes and if an error occurs.

Solutions: