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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A) Call intercept
B) Barge-in only
C) Whisper coaching
D) Silent monitoring

2. A customer requires secure remote access for mobile Webex users without deploying VPN clients. Which Cisco architecture supports this requirement?

A) MPLS Layer 3 VPN
B) CUCM Extension Mobility
C) Expressway Mobile and Remote Access
D) HSRP gateway redundancy

3. An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A) default outdial Automatic Number Identification at the tenant level
B) Add the agent to the outbound team.
C) Automatic Number Identification in Flow Designer
D) Enable Outdial on a desktop profile.
E) Assign a wrap-up reason to the outdial queue.

4. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A) flow-based configuration
B) scheduled recording configuration
C) queue-level configuration
D) global configuration

5. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Workflow Custom Variable chatDomain to a valid value.
B) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
C) Set the Workflow Custom Variable liveChatDomain to a valid value.
D) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.

Solutions: