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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What is an effect of adding services to hardware deals?

A) services selling has little effect on hardware deals
B) decreases profit
C) easier repeat sales
D) increases complexity of the offer

2. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) MN Consumer Support
B) P6 Consumer Support
C) R10 Consumer Support
D) 8W Value Services

3. Which statement is true about Non IT managed businesses?

A) Non IT managed businesses do not tend to outsource their purchasing needs, but seek the advice of partners to benefit from easy and free usage services.
B) Non IT managed businesses tend to outsource their purchasing needs but do not seek the advice of partners.
C) Non IT managed businesses tend to outsource their purchasing needs and seek the advice of partners to benefit from easy and free usage services.
D) Non IT managed businesses are not interested in advice on IT infrastructure decisions and tend to internally manage their purchasing needs.

4. How do services help customers?

A) Services help customers configure business email on their cellular phones.
B) Services help customers achieve their everyday business targets.
C) Services help customers maintain communications and trade with their customers and suppliers.
D) Services help employees be more productive and increase their value to the business.

5. For Consumers, which HP non-repair related service offers a user advisory support helpdesk?

A) HP CallMe
B) HP Smart Friend
C) HP HelpMe
D) HP Smart Fix

Solutions: