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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Servicekatalogansicht wird beim Aufbau der Beziehung zwischen Services, SLAs, OLAs und anderen zugrunde liegenden Vereinbarungen als vorteilhaft erachtet?

A) Großhandelskundenansicht
B) Einzelhandelskundenansicht
C) Ansicht der unterstützenden Dienste
D) Servicebasierte SLA-Ansicht

2. Was ist ein Vorfall?

A) Die geplante Entfernung eines Artikels, der einen Dienst beeinträchtigen könnte
B) Eine Dienstunterbrechung, die durch den Einsatz von Selbsthilfetools behoben wurde
C) Ein Ergebnis, das durch einen oder mehrere Ausgänge ermöglicht wird
D) Ein mögliches zukünftiges Ereignis, das Schaden verursachen könnte

3. Identifizieren Sie das fehlende Wort im folgenden Satz.
Sponsor ist die Rolle, die das Budget für den Service autorisiert [?)

A) Bereitstellung
B) Wert
C) Verwaltung
D) Verbrauch

4. Welche Wertschöpfungskettenaktivität gewährleistet ein gemeinsames Verständnis des aktuellen Status und der erforderlichen Ausrichtung für alle Produkte und Dienstleistungen?

A) Liefern und unterstützen
B) Design und Übergang
C) Verbessern
D) Plan

5. Welche Vorgehensweise umfasst die Verwaltung von Workarounds und bekannten Fehlern?

A) Vorfallmanagement
B) Problemmanagement
C) Dienstkonfigurationsverwaltung
D) Überwachung und Ereignisverwaltung

Solutions: