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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?

A) Defining measurable targets
B) Reviewing measurements and metrics
C) Implementing service and process improvements
D) Creating a baseline

2. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) People, products, plans, partners
B) Performance, process, products, plans
C) People, process, partners, performance
D) People, process, products, partners

3. Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) None of the above
B) 1 only
C) Both of the above
D) 2 only

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Describes the topography of the hardware
C) Describes how the configuration items (CIs) work together to deliver the services
D) Defines which software should be installed on a particular piece of hardware

5. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) All of the above
B) 3 and 4 only
C) 1, 2 and 4 only
D) 1, 2 and 3 only

Solutions: