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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. When closing a sale, what makes it easier for the intermediary to counter any objections raised by the client?

A) Using unusual and extremely serious claims examples
B) Being aware of what is happening in the industry
C) Adopting assertive body language
D) Employing passive listening

2. Briefly discuss the liability exposures that arise from the ownership of animals.

3. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Matching
B) Building rapport
C) Active listening
D) Passive exchange

4. How much would Company B be required to pay for an insured loss of $200,000 if all three insurers' wordings have a contribution clause?
Insurer | Amount Insured
Company A | $300,000
Company B | $80,000
Company C | $20,000

A) $40,000
B) $25,000
C) $80,000
D) $20,000

5. What is an agent's primary duty to the insurer?

A) Provide the insurer with the insured's finances upon request
B) Bind the policy with the insurer they have the best relationship with
C) Quote the client with maximum amounts of liability coverage
D) Provide the insurer with all relevant material facts

Solutions: