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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which tool should you use to identify the benefits from possible solutions?

A) Cause and effect benefit model
B) Root cause analysis
C) Business Motivation Model
D) Stakeholder map

2. Which is true regarding a first pass draft of the business case?

A) Only start thinking about the first draft once you have a full picture of deployment and transition costs
B) Include a baseline for major costs and benefits, as a starting point for deeper analysis
C) Ask the customer to commit on a specific deployment schedule, so you can accurately identify the timing of rollout expenses
D) You should not include costs of services, because resources might not be available to deliver the project

3. Which is the recommended approach or activity for extending requirements analysis?

A) Five whys technique
B) Business case development
C) Communications planning
D) Personal elevator pitch

4. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) The company's current value chain
B) Target state capabilities
C) Best practice metrics and industry benchmarks
D) A prioritized list of current pain points

5. Which statement is true?

A) Non-financial benefits should be identified by the customer's finance representative
B) In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
C) Customer satisfaction improvement represents a financial benefit
D) Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses

Solutions: