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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. What are the three different key modules of Public Sector Solutions: Business Rules Engine?

A) Decision Table
B) Decision Matrix
C) Expression Sets
D) Expression Maps
E) Decision Tree

2. A customer wants to view multi- level data related to an Account, such as all the inspections performed and the regulatory violations found. They want to see this on the Account page layout. What solution should the technical consultant use?

A) Use a Hierarchical View component
B) Use an Aura Lightning component
C) Use a Lightning Web component
D) Use an AppExchange component

3. A Public Sector Organization (PSO) is currently managing an ongoing emergency by utilizing Emergency Response Management. The PSO would like to gain further insights and use their data in Salesforce to help them analyze their data and understand where they need to increase their focus. What are two preconfigured Dashboards available in the Emergency Response Management package that the Technical Consultant can recommend to the PSO for rapid rollout?

A) Emergency Hotspots
B) Global Emergency View
C) Visits
D) Emergency Requests Overview

4. A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check. The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?

A) An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.
B) The reviewer users cannot create their own tasks within a predefined action plan template.
C) Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
D) A document checklist item for an action plan template cannot be created.

5. A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?

A) Build a digital experience site using pre-configured emergency response management (ERM) specific template
B) Leverage prebuilt Emergency Service Request flow.
C) Build a digital experience site using the Help Center template based on the agency's requirement
D) Create a custom Case Record Type and leverage a prebuilt Contact Support Form

Solutions: