Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud
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The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an Oracle RightNow Cloud Service 2016 Certified Implementation Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam then he should take this exam.
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management and Content Delivery | - Content Publishing and Maintenance - Knowledge Base Configuration |
| Topic 2: Reporting and Analytics | - Data Analysis and Metrics - Standard Reports and Dashboards |
| Topic 3: Incident and Service Management | - Incident Lifecycle Management - Workflow and Business Rules |
| Topic 4: Oracle RightNow Cloud Service Fundamentals | - Core Components and Navigation - Platform Overview and Architecture |
| Topic 5: Customer Portal and Experience Interface | - Self-Service and Knowledge Base Setup - Customer Portal Configuration |
| Topic 6: Integration and Advanced Features | - Integration with External Systems - Advanced Configuration Options |
| Topic 7: Configuration and Administration | - Configuration Settings and Customization - User Roles and Security Management |
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