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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. What must you set to enable the email channel?

A) EGW_SAVE_EMAIL_HEADERS
B) EGW_ENABLED
C) EGW_AUTO_CONT_CREATE
D) EGW_SECURE_UPDATE_ENABLED
E) EGW_UPDATE_BY_CREATE

2. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Merge fields
B) Conditional fields
C) Custom fields
D) Incident thread fields

3. Which setup sequence is used to give permissions to an individual to access an application?

A) Profile > Navigation set > Staff Account
B) Staff Account > Profile > Navigation set
C) Navigation set > Profile > Staff Account
D) None. No sequence is required.

4. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A) f2, f5, f3, f1, f4
B) f1, f2, f4, f3, f5
C) f1, f2, f5, f3, f4
D) f5, f2, f3, f4, f1
E) f2, f5, f1, f3, f4

5. Which six actions initiate the business rules engine to run their configured logic?

A) The rules engine is updated.
B) A customer adds more information to their incident via the end-user pages.
C) An administrator compiles the rules engine.
D) An agent creates or edits an answer.
E) A customer creates an incident in the end user portal.
F) An agent views the rule log.
G) An agent edits contacts, incidents, organizations, or tasks.
H) An agent runs an incident report.
I) An agent edits an opportunity.
J) A customer updates contact details via the end-user pages.

Solutions: