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Salesforce Certified Slack Developer Sample Questions:

1. When designing a Slack app for time tracking and productivity, which feature should be emphasized to align with Slack's user experience goals?

A) Pop-up messages in Slack prompting users to log their work hours every hour
B) A feature for managers to monitor real-time activity logs of team members in Slack
C) An interactive tool within Slack that allows users to start, pause, and log their work sessions
D) Mandatory reporting of time logs in the general channel at the end of each day

2. You're designing a Slack app for employee onboarding.
What feature should you include to make the onboarding process simpler and more pleasant for new hires?

A) A dedicated onboarding channel with resources, FAQs, and a welcome message
B) An automated message blast to all channels announcing each new hire
C) Frequent pop-up reminders for new hires to complete their onboarding tasks
D) Mandatory daily check-in posts for new hires in the general channel

3. A company is developing a Slack app to streamline its expense approval process. The app needs to allow employees to submit expense reports and managers to approve or reject these submissions.
What workflow should be implemented in the app?

A) Set up a shared spreadsheet linked in a Slack channel for employees to enter their expenses and managers to mark approvals
B) Implement a bot that employees can message their expense reports to, which then forwards these reports to managers for approval
C) Create a modal form for submitting expense reports, and use an approval workflow where notifications are sent to managers for action
D) Use a public channel where employees post expense reports and managers respond with reactions for approval or rejection

4. Your Slack app is experiencing rate limiting issues when making API calls.
Which approach should you implement to effectively handle these rate limits?

A) Increase the frequency of API calls to bypass rate limits
B) Implement exponential backoff in your retry logic
C) Use multiple tokens to distribute the API calls
D) Continuously retry the request until it succeeds

5. A company wants to integrate their online customer service platform with Slack, so that each time a new support ticket is created, the customer service team is immediately notified in Slack.
What feature should be used for this integration?

A) Create a bot that checks for new tickets at regular intervals and posts updates in a channel
B) Use incoming webhooks to automatically send a notification to a dedicated customer service channel whenever a new ticket is created
C) Set up an RSS feed in a Slack channel that notifies the team of new tickets
D) Implement slash commands for the customer service team to check for new tickets

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