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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

1. Which Slack plan(s) support the Legal Holds feature?

A) Enterprise Grid only
B) Business+ and Enterprise Grid
C) Free, Pro, Business+ and Enterprise Grid
D) Pro, Business+ and Enterprise Grid

2. You're a Workspace Owner, responsible for setting up your company's Slack Business+ workspace for the first time.
You want admins to have visibility into request approvals (for invites, apps, Slack Connect, etc.).
What is the best way to set up an approval process within Slack that will require the least effort?

A) Set up a #admins-approval channel, and change the settings for each request type to route approvals to the channel where Workspace Admins can approve.
B) Use Workflow Builder to create multiple workflows that allow users to request the necessary approvals from a #help-slack channel.
C) Do nothing, as Slack's default settings automatically route approval requests to Workspace Admins through a Slackbot direct message (DM).
D) Post and pin a message with a request template in the #general channel that asks users to submit their requests in the #general channel.

3. You're an Org Admin for a company with only one Slack workspace. A teammate will be starting a new, complex project and requests a new workspace.
Which action should you take first before creating a new workspace? (Select the best answer.)

A) Identify the tools the project team plans to use to track their progress.
B) Determine if the project team is using Slack workflows to automate processes.
C) Confirm the channel naming conventions they might use.
D) Ensure you have an available resource to serve as a Workspace Admin.

4. Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A) They actively communicate and promote transparency to reinforce the purpose and value of the tool.
B) They model best practices, and they can rally the team toward common goals.
C) They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
D) They are Slack Administrators, so they have the correct permissions to help the company manage change.

5. Chandler, who works for Truck Inc, is in charge of developing a new certification program for Truck Inc's drivers. Chandler will be working with a small team of 4 employees, and details of the program must be kept private from the drivers. They are currently using a group direct message to plan the certification program, but some people on the team will be going on vacation soon, and new members will be replacing them.
What should Chandler do next?

A) Continue using the group DM, and invite the new members to it.
B) Create a public channel for coordination, but continue using group DMs, and DMs for content that needs to stay private.
C) Start a new group DM with only the new members of the team.
D) Convert the group DM to a private channel, and then invite the new members.

Solutions: