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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) X 509
B) SPNEGO
C) OpenlD2.0
D) SAML

2. What can you do to give the business user access to the Territory Management work center?

A) Create a new business role with the work center and assign it to the business user
B) Use business scoping for the authorization of Territory Management
C) Assign the employee to the organizational structure
D) Assign the business user to a territory

3. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question

A) Assign tickets to the last processor
B) Create or delete custom channels
C) Disable the profanity check for outbound responses
D) Manage business tasks for employee support

4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Enter default extension field values based on business logic
B) Assign a page layout to achieve dynamic user interfaces.
C) Create an extension field and define its properties
D) Create a code list restriction for standard and extension fields

5. You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint The email responses should use your company branding template.
Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?
Note: There are 2 correct answer to this question.

A) Define a condition for the agent field
B) Define notification placeholders
C) Define a rule for the individual Customer business object
D) Define the rule type as an alert

Solutions: