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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A. Processing type
B. Invoicing method
C. Scheduling relevant
D. Coverage indicator

Question 2

A user is assigned two work centers that contain the same view. In the first work center, the user has read only access. Which access rights does the user get for this view in both work center?

A. Unrestricted read access and restricted write access
B. Restricted read and write access
C. Unrestricted read and write access
D. Restricted read access and unrestricted write access

Question 3

What must you consider when you want to upload master data to SAP cloud for customer using templates?
Note there are 3 correct answers to this question.

A. You do NOT need to know the definitions of each of the fields
B. You need to identify the data dependencies for the migration template
C. There is a template available for each object that allows tool-supported migration
D. You can upload the data only once.
E. The template structure is predefined an CANNOT be changed.

Question 4

Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A. Scoping
B. Application and user management
C. Fine tuning
D. Administrator

Question 5

You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A. Individual customers
B. Competitors
C. Corporate customers
D. Group customer

Solutions: