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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Identity Management | - Authentication and authorization concepts - Data protection and compliance in CX solutions |
| Integration and Extensibility | - Extensibility options in SAP CX solutions - SAP Integration Suite concepts - API management and event-driven architecture |
| SAP Sales Cloud & Service Cloud | - Customer service management processes - Sales process automation and CRM capabilities - Omnichannel engagement scenarios |
| SAP Marketing Cloud | - Personalization and journey orchestration - Campaign management and orchestration - Customer data and segmentation |
| SAP Customer Experience Architecture | - Composable enterprise and CX strategy - End-to-end CX architecture principles - SAP CX solution integration landscape |
| SAP Commerce Cloud | - Storefront and personalization concepts - Product content and catalog management - Extension and integration mechanisms |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following can be used to extend SAP applications via a provided interface?
Note: There are 2 correct answers to this question.
- A. In-app extensibility
- B. Core extensibility
- C. Side-by-side extensibility
- D. In-system extensibility
Correct Answer: A,C 🗳️
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
- A. It delivers predefined integrations.
- B. It is delivered as an SAP BTP service.
- C. It is only for SAP solutions.
- D. It is a coupled platform.
- E. It is delivered separately.
Correct Answer: A,B,E 🗳️
In which process are trading partner collaboration and contract negotiations executed?
- A. Design to Operate
- B. Source to Pay
- C. Recruit to Retire
- D. Lead to Cash
Correct Answer: B 🗳️
Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
- A. All Clients
- B. All Customers
- C. All Consumers
- D. All Contacts
Correct Answer: C,D 🗳️
In which level of the SAP Business Technology Platform account do you manage your applications, services, and subscriptions?
- A. Global account
- B. Directory
- C. Org member
- D. Subaccount
Correct Answer: D 🗳️
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