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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Hierarchische Eskalation wird am besten beschrieben als?

A) Verwenden Sie mehr erfahrene Spezialisten als erforderlich, um einen Vorfall zu lösen und die Kundenzufriedenheit zu gewährleisten
B) Weitergabe eines Vorfalls an Personen mit höheren technischen Kenntnissen
C) Nichteinhaltung der in einem Service Level Agreement angegebenen Incident-Lösungszeiten
D) Benachrichtigung höherer Führungsebenen über einen Vorfall

2. Welches ist NICHT ein Zweck von Service Transition?

A) Planen und Verwalten der Kapazitäts- und Ressourcenanforderungen zum Verwalten einer Version.
B) Stellen Sie sicher, dass ein Dienst verwaltet, betrieben und unterstützt werden kann.
C) Schulung und Zertifizierung im Projektmanagement.
D) Qualitätswissen über Änderungs-, Freigabe- und Bereitstellungsverwaltung bereitstellen.

3. Welches der folgenden Elemente ist NICHT Teil der Service-Design-Phase des Service-Lebenszyklus?

A) Messung der Effektivität und Effizienz des Service-Designs und der unterstützenden Prozesse
B) Entwerfen und Verwalten aller erforderlichen Serviceübergangspakete
C) Erstellung hochwertiger, sicherer und belastbarer Designs für neue oder verbesserte Services
D) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und den erstellten Service-Designs berücksichtigt werden

4. Service Transition enthält detaillierte Beschreibungen welcher Prozesse?

A) Service Asset- und Konfigurationsverwaltung, Release- und Bereitstellungsverwaltung, Anforderungserfüllung
B) Änderungsmanagement, Service Asset- und Konfigurationsmanagement, Release- und Bereitstellungsmanagement
C) Service Level Management, Service Portfolio Management, Service Asset und Konfigurationsmanagement
D) Änderungsverwaltung, Kapazitätsverwaltung, Ereignisverwaltung, Serviceanforderungsverwaltung

5. Identifizieren Sie die Eingabe für den Problem Management-Prozess

A) Bitte um Änderung
B) Problemlösung
C) Neue bekannte Fehler
D) Ereignisaufzeichnungen

Solutions: