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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 2
  • Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 3
  • Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 4
  • Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 5
  • Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.

Reference: https://academy.pega.com/exam/certified-pega-decisioning-consultant-5

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions:

MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what do you configure to select the best offer from both groups based on customer behavior?

  • A. Create a prioritization decision strategy at the Group-level.
  • B. Enable a business value in the prioritization formula.
  • C. Create an adaptive model rule at the Issue-level.
  • D. Ensure that the propensity is enabled in Arbitration tab.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

In a decision strategy, to use a customer property in an expression, you

  • A. use the property as defined without any prefix
  • B. define the property as a strategy property
  • C. prefix the property with the keyword Customer
  • D. define Customer page in Pages & Classes
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

GlobalRetail operates in a fast-changing digital marketplace where customer preferences and competitor offers change weekly. Their marketing team struggles with lengthy approval processes that prevent quick responses to market trends, often causing them to miss critical engagement opportunities.
What does agility represent in the context of customer engagement projects?

  • A. An organization's ability to react quickly to marketplace changes and emerging trends
  • B. Automating all business processes through artificial Intelligence and machine learning algorithms
  • C. Outsourcing decision-making processes to external vendors for faster implementation speeds
  • D. Eliminating all testing requirements to completely accelerate software deployment cycles
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

  • A. 150
  • B. 75 emails 25 SMSes
  • C. 100
  • D. 75 SMSes and 25 emails
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

MyCo, a telecom company, wants to Include offer-related images in the emails that they send to their qualified customers. As a decisioning architect, what best practice do you follow to include images in emails?

  • A. Host images on an external server.
  • B. Attach images to the email.
  • C. Provide links to images In the email.
  • D. Directly embed images in the email.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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