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Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" In the knowledgebase search results?

A) Add the search term to the keyword field of the knowledgebase answer.
B) Set the display position to "Fix at top."
C) Assign all products and categories to the knowledgebase answer.
D) Set the display position to "Place at top."

2. When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report.

A) Non Selectable Filters
B) Column Headings
C) Report Heading
D) Schedules
E) Graphs
F) Permissions

3. You have created variables for your customer address to be used throughout their system
What three pieces of functionality will allow the use of these variables?

A) Standard text
B) Workflow
C) Agent Scripting
D) Answers
E) Incidents
F) Incident Rules

4. Your customer requested that you create a new report and make it available in the agent's navigation set.
You create the report and add it to the agent's navigation set. However, the agents cannot see the new report.
Select three actions you must perform to identify the reason the report does not display for the agents.

A) Check the Customize Navigation Sets selection.
B) Verify that profile permissions in Service has a check for "Read" under Incidents.
C) Request the agents to log off and log back on.
D) Review the filters in the report to ensure the Assign field selection is set to Logged In.
E) Review the navigation set in the profile to ensure it matches the navigation set you updated.
F) Validate the Analytics permissions set for the report

5. Identify the three options available on the deployment screen in customer portal.

A) Stage
B) Develop
C) Promote
D) Rollback
E) Production

Solutions: