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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. What is the advantage of centralizing as much of the Network Operations as possible?

A) To improve the Fault Resolution Time.
B) To realize the MOST economic and efficient organization by reducing the number of Trouble Tickets.
C) To realize the MOST economic and efficient organization by reducing staff costs and providing faster response times regarding problems and changes.
D) To create a center in which the MOST expert personnel can cooperate to improve the Network Management activity.

2. What are the Performance Management responsibility key areas?

A) Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.
B) Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
C) Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
D) Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance

3. What is the process framework of the Operations Model?

A) The Process Framework provides standard processes which can be used directly for each project in order to deliver the service.
B) The Process Framework provides suggestions on how to apply the processes within different organization with the related functions in order to deliver the service.
C) The Process Framework is a single cross functional process that allow the interaction of the functions, it highlights possible overlapping between functions and it improve the quality of the service delivery.
D) The process framework view defines the process structure and flows across the functions and the interfaces to other parties in order to deliver the services.

4. When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?

A) When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.
B) When they have a TCV for services of over EUR20 million or require Level C LoA approval.
C) When they have a TCV for services of over EUR50 million or require Level C LoA approval.
D) When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.

5. You have a Trouble Ticketing system that has a limited capability, which other function can you use to assist you when calculating the SLA?

A) OSS Management
B) Configuration Management
C) Fault Management
D) Performance Management

Solutions: