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ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:
Welche Art von Änderung wird häufig verwendet, um Vorfälle zu beheben oder Sicherheitspatches zu implementieren?
- A. Normale Änderung
- B. Modell wechseln
- C. Standardänderung
- D. Notänderung
Correct Answer: D 🗳️
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Welche der folgenden Punkte gehört zum Zweck der Praxis der „kontinuierlichen Verbesserung“?
- A. Der Aufbau von Verbindungen zwischen der Organisation und ihren Stakeholdern auf strategischer und taktischer Ebene
- B. Die schnellstmögliche Wiederherstellung des normalen Servicebetriebs
- C. Die Verringerung der Wahrscheinlichkeit und der Auswirkungen von Zwischenfällen
- D. Die Ausrichtung der Praktiken und Dienste der Organisation an sich ändernden Geschäftsanforderungen
Correct Answer: D 🗳️
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Welche der folgenden Aussagen zu „Ergebnissen“ ist WAHR?
- A. Die Lieferung von Produkten an einen Stakeholder wird durch Ergebnisse ermöglicht
- B. Ein Ergebnis hängt von mindestens einer Ausgabe ab, um ein Ergebnis zu liefern
- C. Die Höhe der Ausgaben für eine Technologie für eine Dienstleistung wird durch ein Ergebnis definiert
- D. Ergebnisse bieten den Stakeholdern Sicherheit hinsichtlich der Leistung einer Dienstleistung
Correct Answer: B 🗳️
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Was ist ein Beispiel für eine Serviceanfrage?
- A. Eine Anfrage zur Untersuchung der Ursache eines Vorfalls
- B. Eine Anforderung zum Implementieren eines Sicherheitspatches
- C. Eine Anfrage für den Zugriff auf eine Datei
- D. Eine Anforderung zur Wiederherstellung des normalen Betriebs
Correct Answer: C 🗳️
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Welche Phase des Problem Managements umfasst die regelmäßige Neubewertung der Wirksamkeit von Workarounds?
- A. Fehlerkontrolle
- B. Problemkontrolle
- C. Problemanalyse
- D. Problemidentifikation
Correct Answer: A 🗳️
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