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ISO ISOIEC20000LI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Preparation for Certification Audit | - Certification Readiness
|
| Service Management System Requirements | - ISO/IEC 20000 Requirements
|
| Continual Improvement | - Improvement Activities
|
| Monitoring and Measurement of an SMS | - Performance Evaluation
|
| Implementing an SMS Based on ISO/IEC 20000 | - Service Management Processes
|
| Fundamental Principles and Concepts of Service Management Systems | - Service Management System Concepts
|
| Planning an SMS Implementation | - Implementation Planning
|
ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:
Question 1
Who should be involved, among others, in the draft, review, and validation of information security procedures?
A. The information security committee
B. An external expert
C. The employees in charge of ISMS operation
Question 2
What supports the continual improvement of an ISMS?
A. The update of action plans
B. The update of eternal audit reports
C. The update of documented information
Question 3
Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on scenario 4, what type of assets were identified during risk assessment?
A. Primary assets
B. Supporting assets
C. Business assets
Question 4
Scenario 4: TradeB. a commercial bank that has just entered the market, accepts deposits from its clients and offers basic financial services and loans for investments. TradeB has decided to implement an information security management system (ISMS) based on ISO/IEC 27001 Having no experience of a management
[^system implementation, TradeB's top management contracted two experts to direct and manage the ISMS implementation project.
First, the project team analyzed the 93 controls of ISO/IEC 27001 Annex A and listed only the security controls deemed applicable to the company and their objectives Based on this analysis, they drafted the Statement of Applicability. Afterward, they conducted a risk assessment, during which they identified assets, such as hardware, software, and networks, as well as threats and vulnerabilities, assessed potential consequences and likelihood, and determined the level of risks based on three nonnumerical categories (low, medium, and high). They evaluated the risks based on the risk evaluation criteria and decided to treat only the high risk category They also decided to focus primarily on the unauthorized use of administrator rights and system interruptions due to several hardware failures by establishing a new version of the access control policy, implementing controls to manage and control user access, and implementing a control for ICT readiness for business continuity Lastly, they drafted a risk assessment report, in which they wrote that if after the implementation of these security controls the level of risk is below the acceptable level, the risks will be accepted Based on the scenario above, answer the following question:
The decision to treat only risks that were classified as high indicates that Trade B has:
A. Evaluated other risk categories based on risk treatment criteria
B. Accepted other risk categories based on risk acceptance criteria
C. Modified other risk categories based on risk evaluation criteria
Question 5
The IT Department of a financial institution decided to implement preventive controls to avoid potential security breaches. Therefore, they separated the development, testing, and operating equipment, secured their offices, and used cryptographic keys. However, they are seeking further measures to enhance their security and minimize the risk of security breaches. Which of the following controls would help the IT Department achieve this objective?
A. Change all passwords of all systems
B. Alarms to detect risks related to heat, smoke, fire, or water
C. An access control software to restrict access to sensitive files
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: C |
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