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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. On EcuRepwhat file action for the problem analysis section is valid?

A) Log analyzer
B) Search Files
C) IBM Thread and Monitor Analyzer
D) Explore

2. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) can be animated like a Power Point presentation.
B) can be personalized.
C) will be translated to the National Language.
D) can be refreshed to always show current information.

3. A useful Add-on is missing from the IBM Support Assistant Tool. What does the Level 1 support professional needs to do?

A) Update workbench with Add-on.
B) Reinstall latest version of workbench.
C) Use IBM Support Assistant Lite with Add-on.
D) Reinstall Add-on.

4. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 3
B) 4
C) 2
D) 1

5. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the Owner ID of the other PMR
B) the ID of the L1 Support professional
C) nothing; leave it empty to avoid any confusion
D) the ID of the L2 support professional

Solutions: