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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) contact the Country On-Site services team advising of the opportunity
B) open an Enhancement Request for each product in the portfolio
C) close the PMR adding NCDNS in the header to indicate non-problem PMR
D) raise a new PMR for each application and environment and requeue appropriately

2. Patches and fixes require instructions to ensure that the correct installation procedures are followed. Where are these instructions available?

A) PATCH file within the patch or fix download
B) contact the engineer who created the patch
C) the product set information database
D) the README file contained in the patch/fix download

3. What is the IBM Support Assistant tool?

A) an IBM tool that helps customers resolve issues with IBM software products
B) an IBM internal tool to open an Enhancement Request
C) an IBM tool for customer entitlement process
D) an IBM site where customer is able to download software products

4. What action must always be performed before submitting a new DCF technote?

A) Install the DCF Item Creator application.
B) Ask the customer if they agree to open a technote.
C) Forward the PMR to the BackEnd.
D) Check for duplicate items in CAST or the Technote Database.

Solutions: