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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Competency 4: Supply Chain Management- Supply chain design and strategy
- Inventory management
- Logistics and distribution
- Sourcing and procurement
Competency 7: Forecasting- Quantitative forecasting methods (moving averages, exponential smoothing)
- Forecast accuracy measures
- Qualitative forecasting methods
Competency 5: Capacity Planning and Facility Layout- Capacity planning strategies
- Location analysis and decisions
- Facility layout types (process, product, cellular, fixed-position)
Competency 6: Production Planning and Scheduling- Theory of Constraints (TOC)
- Material Requirements Planning (MRP)
- Just-in-Time (JIT) and Kanban systems
- Master Production Schedule (MPS)
- Aggregate planning
Competency 2: Quality Management- Cost of quality (prevention, appraisal, internal/external failure)
- Total Quality Management (TQM)
- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
Competency 1: Operations Management Fundamentals- History and evolution of operations management
- Operations strategy and competitive priorities
- Product and service design
Competency 3: Process Improvement and Problem Solving- Plan-Do-Study-Act (PDSA) cycle
- Six Sigma methodology
- Cause-and-effect diagrams (fishbone diagrams)
- Statistical Process Control (SPC)
- Lean operations and waste elimination

WGU Operations Management (C215, VDC2) Sample Questions:

What is meant by "duration of the change"?

  • A. The fiscal impact of the change on the strategic plan
  • B. The length of time one expects to need the different level of capacity
  • C. The size of the change needed
  • D. The percentage of normal operating capacity
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which work system acknowledges the benefits of employee proficiency?

  • A. Lower operating cost
  • B. Enhanced employee relations
  • C. Employee longevity
  • D. Labor specialization
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Which total quality management (TQM) process was developed to stress management's responsibility for quality?

  • A. Fitness quality for use
  • B. Product design quality
  • C. Statistical quality control charts
  • D. 14 points for quality improvement
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?

  • A. Scatter diagram
  • B. Flowchart
  • C. Checklist
  • D. Control chart
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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What would be an organization's next step after it has revised or implemented new operations?

  • A. Conduct a final analysis of the existing operation one more time
  • B. Follow up to make sure the new operation resolves quality problems
  • C. Reverse the order of the operation to determine that all workers know how to complete the operation
  • D. Revise the order of the operation before putting it into service to ensure the order of the operation
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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