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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
B) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
C) Open Help, select Support and then select the newty available Create Report on the bottom panel.
D) Open Help, select Support and select Log Submission from the List.

2. It can be necessary to distribute client certificates to tablets and handhelds in order to connect to:

A) cellular networks.
B) Enterprise Wi-Fi or VPN Networks.
C) encrypted hard drives.
D) the Internet.

3. What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?

A) Launch an application (shortcut key)
B) Power on/off the device
C) Adjust the Volume up/down
D) Answer a phone call

4. Where are notifications that an application has finished downloading from BlackBerry World enabled?

A) BlackBerry World > Settings > General Settings > Download Notifications
B) Settings > Notifications > Other Applications > BlackBerry World > Download Notifications
C) BlackBerry World > Settings > Notifications > Download Notifications
D) Settings > Notifications > BlackBerry World > Download Notifications

5. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
B) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
C) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
D) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.

Solutions: