Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 33810X
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
| Solution Overview & Architecture | 20% | - Avaya Aura Contact Center components - Scalability and capacity planning - System architecture and deployment models |
| Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Integration & Interoperability | 15% | - APIs and scripting interfaces - Integration with Communication Manager - Third-party application integration |
| Implementation & Validation | 15% | - Performance optimization and monitoring - Troubleshooting and support design - Deployment planning and best practices |
Avaya Aura® Contact Center Solution Design Sample Questions:
Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
- A. 3
- B. 4
- C. 2
- D. 1
Correct Answer: B 🗳️
During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
- A. Automated Quality Monitoring package
- B. Quality Monitoring package
- C. Workforce Management package
- D. Workforce Optimization package
Correct Answer: B 🗳️
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
- A. 550
- B. 1100
- C. 2200
- D. 4450
Correct Answer: D 🗳️
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
- A. Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only - B. Evolution of the Contact Center agent
- C. Contact Center data gathered from generic reports only
Correct Answer: A,C 🗳️
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
Which value proposition would you use?
- A. Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.
- B. Avaya Aura® Contact Center solutions extend Avaya's Innovation In customer experience management to businesses, with the simplicity and value they require.
- C. Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.
- D. Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.
Correct Answer: A 🗳️
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