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Avaya 3305 Exam Syllabus Topics:

Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A) Auxiliary EPM can be Installed co-resident with MPP server.
B) Auxiliary I PM ran be installed on a single server AAEP system.
C) Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) 6.0 system.
D) More than one Auxiliary EPM server can be added per AAEP 6.0 system.

2. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the Self Service Application (SSA)
B) the ICR Core
C) the ACR call Control application (CCA)
D) the ICR Pluggable Data Connector (PDC)

3. You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

A) Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
B) Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
C) Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
D) Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.

4. Under Skill configuration, the cache freshness Is 10 seconds and slacktime is 5 seconds.
When the first call arrives into the system, Intelligent Customer Routing (ICR) Core performs polling and updates cache with the routing result for this skill and provides routine] Information to this < After 12 seconds, another call arrives for the same skill.
What would happen next?

A) ICR Core provides routing information from the cache. It then performs polling and updates the cache.
B) ICR Core performs polling and provides routing information, but the cache is not updated.
C) ICR Core performs polling and updates the cache. II then provides routine) information to this call.
D) IRC Core will not perform polling. It provides routing information from the cache.

5. You have installed an Orchestration Designer application on a Tomcat application server and try at call to the application. The test call fails.
What is the best way to validate the application installation?

A) Check the Avaya Aura experience Portal (AAEP) System Monitor.
B) Open a browser window and access the application Http:// <host>: <port>/<application name>/index.html
C) Look at the Application Detail Report in the AAEP administration.
D) Check AAEP administration System Maintenance > Log Viewer

Solutions: