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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Real Time Calculation Service
B) IPOCCR Data Analyzer Service
C) IPOCCR Database component
D) IPOCCR Management Service
E) IPOCCR Physical Wallboard Service

2. A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?

A) Open SysMonitor Trace 20091212 130001, and search for 13:12.
B) Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
C) Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
D) Open SysMonitor Trace 20091212 140001, and search for 13:12.

3. Which two licenses are required to support an Interactive Voice Response (IVR) and Text To Speech (TTS) enabled auto attendant? (Choose two.)

A) VMPro TTS (Generic)
B) IP Office Essential System license
C) Database license
D) IP Office Preferred System license
E) IP Office Advanced System license

4. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
B) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
C) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
D) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.

5. For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)

A) Install Delta Server.
B) Set CDR.
C) Set IP address of call accounting software.
D) Set SMDR.

Solutions: