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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. ABC Telecom has a requirement to allow their customers to upgrade or downgrade plans from an unlimited plan to a limited plan or from two play packs to three play packs and vice versa.
Which three are key offerings provided by the change of plan feature in Communications Cloud?

A) History of Subscription Updates and Traceability
B) Supported by Digital Commerce APIs
C) Moving to/out from the bundled offer
D) Service Continuity
E) Customers can choose from all plans in the price book.

2. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
B) Leverage the CPQ Cart for all cases to minimize the implementation effort
C) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI
D) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases

3. United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?

A) Apply Promotion
B) Modify order
C) Change of Plan
D) Disconnect and new order

4. ABC Telecom is using Communications Cloud for their enterprise customers. ABC Telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale or MACD order completes fulfillment for wholesale products. There are about 5,000 orders placed by each reseller throughout the day. There are hundreds of active reseller users present in the system.
How should a Consultant recommend that ABC Telecom integrate Communications Cloud with their assurance platform?

A) Use Industries Order Management to inform the assurance platform as part of the orchestration plan
B) Use a Bulk API connector via middleware
C) Use Platform Events and GetAsset API
D) Use an on-demand data pull from Communications Cloud using the REST API from Service assurance

5. Which of the following represent the three ways of performing a promotion check during an in-store visit?

A) Clearance Promotion, Volume Promotion, and Product Coupons
B) General Promotion, Individual Product, and Product Category
C) Individual product, Product Coupons, and Volume Promotion
D) Unit Promotion, Product Category, and Product Coupons

Solutions: