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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers wants to test agents while preserving real data and isolating from production. Which environment should the company use with Testing Center?

A) Use sandbox environments replicated from production for safe testing,
B) Use personal developer orgs unrepresentative of production data,
C) Use production org directly with test assertions.

2. Universal Containers (UC) has configured a data library and wants to restrict indexing of knowledge articles to articles which are only publicly available in their knowledge base, UC also wants the agent to link sources that the large language model (LLM) grounded its response on.
Which settings should help UC with this?

A) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article and select Show sources,
B) Use Data Categories to categorize publicly available articles to index. Sources are automatically displayed when knowledge articles are categorized as Public.
C) In the data library setting window, under Knowledge Settings, enable Use Public Knowledge Article. It is not possible to display articles that the LLM grounded its response in.

3. Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A) Agentforce does not have a standard Delete Record action.
B) Agentforce Delete Record Action permission is not associated to the user.
C) Agentforce does not have the permission to delete the user's records.

4. Universal Containers is very concerned about security compliance and wants to understand:
- Which prompt text is sent to the large language model (LLM)
- How it is masked
- The masked response
What should the Agentforce Specialist recommend?

A) Enable audit trail in the Einstein Trust Layer.
B) Review the debug logs of the running user.
C) Ingest the Einstein Shield Event logs into CRM Analytics.

5. Universal Containers (UC) needs to save agents time with AI-generated case summaries. UC has implemented the Work Summary feature. What does Einstein consider when generating a summary?

A) Generation is grounded with conversation context and Knowledge articles.
B) Generation is grounded with existing conversation context only.
C) Generation is grounded with conversation context, Knowledge articles, and cases.

Solutions: