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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. Which discovery question will best help you understand your client's security concerns and guidelines?

A) What user support model does your organization use today to answer IT and Slack-related questions?
B) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
C) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
D) Which internal teams collaborate most frequently in your current organization?

2. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Customer story
B) Leadership Ask Me Anything (AMA) Session
C) Live training
D) Documentation
E) Videos

3. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

A) Disable threads to ensure all replies are visible.
B) Pin important messages and bookmark key documents to the channel.
C) Use @channel with every message to notify the entire team of all messages.
D) Encourage team members to only post when absolutely necessary to minimize channel noise.

4. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with external partners.
Unless modified from the default settings, who can send and accept invitations to direct message (DM) people outside the client's organization on Enterprise Grid?

A) Org Admins and Org Owners only
B) Everyone, except guests
C) Workspace Admins and Workspace Owners only
D) Everyone, including guests

5. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
C) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
D) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

Solutions: