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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A company uses B2C Commerce, Experience Cloud, and Marketing Cloud. Now the company wants to enable Social Login with Facebook, Google, and Twitter to increase their conversion rates. Currently, Customer Identity is in use and two types of accounts are available: Individual accounts and household accounts.
Which consideration should a Solution Architect keep in mind when configuring seamless cross-cloud identity?

A) Full access (full) scope will request access to all accessible data that the third-party provides.
B) The Commerce Cloud to Service Cloud connector supports both person account and contact accounts out-of-the-box.
C) Commerce Cloud will be the system of record for customer shopping data, including individual profile and authentication credentials.
D) To create the external authenticated profile in Commerce Cloud, Service Cloud will need to invoke a remote OAuth2 authentication request to Commerce Cloud.

2. A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

A) Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
B) A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
C) B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
D) Service Cloud creates a customer ID and an additional ID to be used as the primary record.

3. Universal Containers currently has B2C Commerce and Marketing cloud for their commerce and marketing needs. They are concerned with the amount of abandoned carts they currently have with many of their customers and have requested to implement an abandoned cart solution.
What should a Solution Architect do first to accommodate a scalable and functional abandoned cart solution between B2C Commerce and Marketing Cloud?

A) Create Cart Abandonment Emails within Marketing Cloud Email Studio
B) Enable Collect Tracking within Marketing Cloud Personalization Builder
C) Install Customer Tracking within Commerce Cloud Cartridge
D) Enable Collect Tracking within Marketing Cloud Email Studio

4. A single-brand client is implementing a Salesforce multi-cloud solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. They have licenses for over 100 Service Cloud sandboxes, one B2C Commerce realm with on-demand sandboxes, and three Marketing Cloud production business units. The client wants to understand the environment, development, and automation deployment strategy for the implementation.
Which two recommendations should a Solution Architect make in the discovery session?
Choose 2 answers

A) Use Marketing Cloud business units as testing environments
B) Use a Service Cloud partial copy sandbox to provide better performance than a developer pro sandbox as well as a normal sandbox
C) Run load testing in B2C Commerce pre-launch against the production instance connected to a full copy sandbox in Service Cloud
D) Use a single Marketing Cloud instance to connect to multiple Service Cloud environments using Marketing Cloud Connect for each business unit

5. A holding company owns and operates a large number of brands internationally. They are interested in migrating to a Salesforce multi-cloud solution to optimize IT spending across the brands. The brands would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in multiple countries around the world, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security7 Choose 2 answers

A) Consider implementing Customer Data Platform (CDP) to ensure compliance with data protection laws.
B) Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
C) Consider implementing enhanced transaction security to apply appropriate actions to monitor and control Service Cloud user activity.
D) When implementing an B2C Commerce storefront, consider providing shoppers a mechanism to download their data.

Solutions: