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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. To calculate the total number of customer responses of four actions in a group, you must use________________.

A) four Group By components
B) one Group By component
C) four Set Property components
D) one Set Property component

2. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?

A) Set the action availability to Within a defined time period
B) Set the action availability to Always
C) Set the action availability to Template
D) Set the action availability to Never

3. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A) Customer contact policy
B) Predicted customer behavior
C) Offer eligibility
D) Offer relevancy

4. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A) Billboard
B) Chatbot
C) Television
D) Retail store

5. To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

A) No prefix. Use directly the property name.
B) "Data."
C) '' .''
D) "Customer."

Solutions: