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HP HP2-N49 Exam Syllabus Topics:

HP Selling HP Business Service Management Solutions Sample Questions:

1. According to Gartner Research, which IT processes are vital when implementing a strongly integrated HP APM solution? (Select three.)

A) transaction profiling
B) service ticket automation
C) user experience monitoring
D) application discovery and dependency mapping
E) virtual tracking
F) storage usage

2. Which HP Infrastructure Management opportunity should a salesperson discuss to address a "costly penalties and fines; audit failures, broken SLAs" pain point?

A) compliance and regulatory requirements
B) network automation
C) network operations center efficiency
D) demand consolidation

3. What is the HP approach to model-driven or model-based operations for the HP BSM solution?

A) a dynamic service model that maps dependencies and relationships in real time
B) modeling prioritized event calculations by their level of priority
C) modeling virtualized environments prior to rolling them out into production
D) an operational service desk system with automated ticket generation

4. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) security analyst
B) QA test director
C) database administrator
D) HVP of applications
E) LOB manager for application support
F) Windows administration manager

5. Which capabilities and benefits are related to an IT Network Operations Center's efficiency and success? (Select three.)

A) data usage and backup
B) storage space optimization
C) performance monitoring
D) availability monitoring
E) application quality assurance
F) network fault detection and triage

Solutions: