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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A) Managed IP Phones
B) Base Settings
C) Default Station configuration
D) IP Phone Templates

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Communication Services
B) Application Services
C) Core Services
D) Public Interface Services

3. Where can you find people in your organization and add external contacts to the organization?

A) Directory
B) Activity
C) Documents
D) Location

4. Where can you add the preconfigured settings of the phones?

A) Admin > Telephony > Phone Management > Base Settings
B) Admin > Telephony > Phone Management > Calls
C) Admin > Telephony > Phone Management > Phones

5. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?

A) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
B) When employees have free time, they can review biographies of their peers.
C) The profile information can be used to keep LinkedIn information updated.
D) The education information can be verified against the human resources database.

Solutions: