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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 変更の構築とテストはいつ開始できますか?

A) 変更に対する正しいネットワーク計画が作成され次第
B) 変更要求 (RFC) が分類され次第
C) 変更要求 (RFC) が正式に承認され次第
D) 変更諮問委員会のメンバーによって影響分析が議論され次第

2. 情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

A) 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
B) 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
C) 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
D) 情報セキュリティリスク評価は年に1回実施する必要があります。

3. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A) ビジネスに不可欠なサービスをサポートするもの
B) スコープ内のすべてのプロセス
C) サービス管理の計画と実装のプロセス
D) 管理システムプロセスの要件

4. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) ソフトウェア配布ライブラリ
B) 容量データベース
C) 構成管理データベース (CMDB)
D) 決定版ソフトウェア ライブラリ (DSL)

5. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 機能
B) タイムライン
C) 期待される結果
D) 統計的サポート

Solutions: