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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What should remain constant within an organization, even when the organizations objectives change?

A) Service offerings
B) Outcomes
C) Outputs
D) Guiding principles

2. Which practice identifies metrics that reflect a customer experience of a service?

A) Problem management
B) Continual improvement
C) Service level management
D) Service desk

3. Which process works with incident management to ensure that security breaches are detected and logged?

A) Change management
B) Continual service improvement
C) Service level management
D) Access management

4. What is used as a tool to help define and measure performance?

A) A change schedule
B) A continual improvement register
C) A service level agreement
D) An incident record

5. What are the KEY stakeholder groups that service providers should cooperate with?

A) Developers
B) Relationship managers
C) Customers
D) Suppliers

Solutions: