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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) EMC Plug-In
B) Presence Plug-In
C) Supervisor Plug-In
D) Agent Plug-in

2. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Control Manager
B) Avaya Intelligent Customer Routing
C) Avaya Proactive Outreach Manager
D) Avaya Experience Portal

3. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Cluster Mode
B) Single Box
C) Upgradable Single Box
D) Geo-redundancy

4. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A) Dedicated hardware and dedicated software
B) Shared hardware and dedicated software
C) Shared hardware and shared software
D) Dedicated hardware and shared software

5. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
B) Multiple Server - Multiple VMS
C) CM Server Separation
D) Multiple Servers with Single VMS

Solutions: