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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) CMS records the call at the start of the call, and BCMS records the calf at the end
B) BCMS holds data longer than CMS
C) BCMS will not collect data if the link to the CMS is down.
D) BCMS records the call at the start of the call, and CMS records the call at the end.

2. Which two statements about CMS and CM connectivity are true? (Choose two)

A) The switch and CMS can he connected through a network.
B) If the switch uses a CLAN card, the switch must be direct-connected to the CMS
C) The switch can have a direct-connect to the CMS
D) If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

3. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Dynamic Threshold Adjustment
C) Service Objective
D) Vector Queuing Priorities

4. What is the term of an extension that routes calls to specific vector?

A) Vector Routing Number (VRN)
B) Hunt Group Number (HGN)
C) Routing Directory Number (RDN)
D) Vector Directory Number (VDN)

5. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

Solutions: